Shipping policy

Shipping Policy

Last updated: August 28, 2026

Order processing

Orders are normally processed within 1-3 business days, excluding weekends and public holidays. High-volume periods, product launches, or address verification may require additional processing time. You will receive a shipping confirmation with tracking information when your order leaves our facility.

Shipping destinations and rates

We currently ship to the destinations available at checkout. Shipping methods, charges, and estimated transit times are calculated and displayed before payment. Availability may vary by product, address, carrier, and market.

  • Standard shipping: estimated transit time of 3-5 business days after dispatch.
  • Expedited shipping: estimated transit time of 1-2 business days after dispatch.

Transit times are estimates and are not guaranteed. The total delivery estimate includes both order processing and carrier transit time.

International orders

International shipments may be subject to customs review, import duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states that these charges are included, they are the customer's responsibility. Customs processing can delay delivery.

Tracking

When tracking is available, it will be sent to the email address used for the order. Tracking may take up to 48 hours after dispatch to show its first carrier update.

Address changes

Please check your delivery address before completing checkout. If an address needs to be corrected, email hello@nex-fold.com as soon as possible. We cannot guarantee changes after an order has entered fulfillment, and additional shipping charges may apply if a parcel must be redirected or reshipped.

Delays, loss, and damage

Carrier delays caused by customs, weather, peak demand, service interruptions, or other events outside our control may occur. If tracking has not updated for an extended period, or if a parcel arrives damaged, contact us with your order number and supporting photos where applicable. We will work with the carrier and provide the remedy required by applicable law.

Contact

For shipping questions, contact hello@nex-fold.com.